COMPANY INFO

Logista’s Network Operating Center

The REAL value of Service:

The experienced Service provider recognizes that as network technologies continue to change, new ways of maintaining the network must evolve with them. Combining in-house with off-site resources ensures flexibility, responsiveness, and technical acuity.

Not:
"Let's run the network with an inexpensive in-house staff"

Rather:
"Let's use in-house staff to leverage the business strategy and co-source operations to optimize results"

 

  • State-of-the-art network monitoring and proactive management service for fast problem resolution and optimized network performance


  • Your network is electronically linked to Logista's Network Operations Center for continuous real-time monitoring - the ultimate peace-of-mind!


  • High-priority proactive problem resolution including on-site assistance as necessary


  • We focus on our core competency so you can focus on yours


  • By co-sourcing network monitoring and management, you'll free up your staff for other vital tasks within the organization


  • Minimizes the need for capital purchases, major in- house staffing, and technology training - significantly more cost-effective than self-monitoring


  • Single point of contact for network issues - we act as your agent with 3rd party vendors, Telco(s), and other network partners


  • Your choice of three flexible services
Chances are, we'll resolve your next network
ticket before you even hear about it.

Of the many reasons to put your network into the hands of our experienced specialists at Logista's industry-leading Network Operations Center, three are cited most often by our customers:

  1. The sheer speed and technical expertise with which we proactively tackle and solve problems before network service is impaired.


  2. Our ability to handle any technology or service - and any size network - anywhere in the world.


  3. Logista’s unique focus on combining problem resolution with an ongoing optimization of network performance to assure the highest levels of network availability, productivity, and cost efficiency.


NOC Premium

The highest levels of network management and problem resolution for mission-critical enterprise networks. This premium service includes complete seven-day, 24-hour network management and monitoring. Includes topology management, continuous monitoring, proactive fault identification, and problem management to resolution as well as offering a full suite of network availability and performance reports. Customers receive system support and notification with an average 10 minute notification response time.

  1. Network Problem Management
    2.

    Network Monitoring - Continuous polling of shared devices for up/down status and provides an overview of the health of the network.

    Problem Detection - Identification of device and collection of SNMP alerts generated by devices that experience a problem as well as the detection of devices that drop off the network (any status change via SNMP.)

    Problem Diagnosis and Isolation - The NOC staff will utilize the tools available along with their expertise to confirm, diagnose, and isolate the problem within the customer’s environment.

    Repair/Service Restoration Coordination - Contacting and involving the appropriate resources defined within the Service Level Agreement in order to resolve the problem and restore service. The NOC staff handles everything related to escalation and resolution coordination with the appropriate repair entities. (Eliminates finger pointing.)

    Monthly Reporting - Summary and detail reporting of trouble tickets, outage reports, and a summary report of device availability (by device)

  2. Network Performance Management

A router is connected remotely to the customer's network through a data circuit back to the Logista Network Operations Center. The NOC staff actively probes the customer's network, finds all file servers, communications devices, frame relay circuits, routers and switches. Performance data is collected, measured against a baseline of normal usage, and then presented on easy to read graphs and reports, which are available via a web browser or email to addresses on the network.

 Performance Measurement
  • Packets per second
  • Round Trip Time (RTT) -- It's a good measurement for long-term trend analysis
  • RTT variance
  • Backbone packet loss
  • Reach-ability -- Why is packet loss occurring?
  • Circuit Performance -- How are our carriers doing?

Utilization Analysis
  • Bandwidth utilization - particularly important - A common cause of performance problems
  • Bandwidth Utilization and Packets Per second - The ratio between the actual and maximum network throughput
  • Performance Management - Actively measuring performance of the customer network to ensure performance meets requirements.

Capacity Planning - provide recommendations for capacity increase or reduction of current circuits based on current usage and plan for future growth.

Performance Management - Actively measuring performance of the customer network to ensure performance meets requirements.

Monthly Reporting
  • Utilization detail
  • Traffic analysis
  • Utilization by LAN segment
  • Traffic analysis by protocol
  • Frame relay utilization; Most busy, least busy circuit
  • Frame relay bandwidth utilization, congestion, & transmission error rate
  • Identify over-utilized and under-utilized network resources
  • Network traffic trends
  • Network availability report
  • Network latency and responsiveness report
  • Service level reporting

NOC Basic
For customers and partners seeking continuous coverage for a risk-free network operation. This service offers the minimum of the 7x24 network monitoring and notification benefits associated with NOC Premium with the minimum of cost. Your designated single point of contact will be notified, usually within 10 minutes of the monitored device dropping from the network.

  • Network Monitoring - Continuous polling of shared devices for up/down status and provide a minimum overview of the general health of the network.

  • Problem Detection - Identification of device and collection of SNMP alerts generated by devices dropped off the network (up/down status change via SNMP.)Network Monitoring - Continuous polling of shared devices for up/down status and provides an overview of the health of the network.

NOC Offshift
For customers and partners with an in-house network management staff. This 16-hour offshift service monitors your network during offshift hours and weekends, and solves your network problems or outages before you arrive. We'll also act as your agent with 3rd party vendors, Telco(s), and other network partners.

Select The Online Service That's Right For Your Network:
 

NOC
Premium

NOC
Basic

NOC
Off-Shift Basic

NOC
Off-Shift
Premium
Network Operations: 7x24 X X -  - 
Network Operations: 2nd/3rd offshift - - X X
7x24 on-site support X1 X1 X1 -
Next-day unit exchange X2 X2 X2 X2
Contact 3rd party vendors, Telco(s) X - - X2
Trouble ticket status via web interface X - - X2
Custom network installation and change control X X2 X2 X
Monthly Utilization Reporting (by device) X - - X
1Customer pays labor if on-site visit is required    2Optional
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